Returns and Exchanges
J&R wants to make sure you are stoked with your purchase! If for any reason, you are not satisfied, please return items in their original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of the receipt of your purchase for complete refund. For returns after 30 days, a 10% restocking fee will apply. Our store policy does not allow returns for DVDs, close out/clearance items, spokes, complete bikes that have been assembled, custom wheel sets, custom bikes or special orders. For in store purchases, please provide the original receipt at the time of return. For online purchases, please log into your account and request the return through your MY ACCOUNT page. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. J&R Bicycles retains the right to grant full or partial refunds at its discretion. If you received free shipping, you will receive a refund less the cost of originally shipping the product to you.
If you would like to exchange your item for a different one, please log into your account and request the exchange through your MY ACCOUNT page. If the exchange is approved, please send your order back in its original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of receipt of your purchase. Customers will be charged the difference if the exchanged item is of greater cost than the original. Return and exchange shipping costs are the responsibility of the customer unless otherwise agreed to. If using the exchange form packed in with your order, please ensure payment information is correct, including a signature for authorization.
If you receive parts that were damaged during shipping, please contact our shipping department at 800-455-9353 extension 2.
J&R works hard to ensure your package arrives in perfect condition. If an error was made in the fulfillment process, please notify us within 72 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by J&R Bicycles.
Refunds will be processed with 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping. Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.
Warranty replacements are the responsibility of the manufacturer. J&R Bicycles cannot approve a warranty directly. Our job is to contact the manufacturer on your behalf with the information you provide and to help get a claim processed as quickly as possible. Warranty policies vary by manufacturer and only cover defects. They do not include normal wear and tear, crash damage, or improper care.
If there is a true manufacturer’s defect, please refer to our 'Contact us' page and we will start the warranty process for you. Please make sure to include your full name, best contact number, order number, photos of defective product, and description of the defect (if not clearly visible).